Return and Refund Policy
Thank you for shopping at ukoutboardltd.com. We appreciate your business and want to ensure your satisfaction with every purchase you make from our website. Please read the following Return and Refund Policy carefully before making a purchase.
- Returns
1.1. We accept returns within 30 days of the original purchase date.
1.2. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.3. You must provide a receipt or proof of purchase for all returns.
1.4. Some items are exempt from being returned. These include:
>Customized or personalized items.
- Refunds
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable amount of time.
2.3. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.4. Refunds for purchases made using cryptocurrency will be issued in the form of the original cryptocurrency used for payment at the current exchange rate. Please refer to our Return and Refund Policy for more information.
- Exchanges
3.1. We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us at [contact email or phone number] for further instructions.
- Damaged or Defective Items
4.1. If you receive a damaged or defective item, please contact us immediately at [contact email or phone number] with details of the product and the defect. We will provide instructions on how to proceed with returning the item.
- Late or Missing Refunds
5.1. If you haven’t received a refund yet, first check your bank account again.
5.2. Then contact your credit card company, as it may take some time before your refund is officially posted.
5.3. If you’ve done all of this and you still have not received your refund, please contact us at [contact email or phone number] for assistance.
- Contact Us
If you have any questions about our Return and Refund Policy, please contact us at info@ukoutboardltd.com. Our customer service team will be happy to assist you.
Changes to This Policy
We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be effective immediately upon posting on this page.
By making a purchase from ukoutboardltd.com, you acknowledge that you have read and agree to this Return and Refund Policy.